Return and Exchanges
Currently, we are only able to do exchanges for defective items or incorrect items sent to you. Sale items are not eligible for an exchange or refund.
Do drop us an email at with attached images of the defect and we'll promptly rectify this error.
Our return policy is valid for 7 days after you have received your order. Should you request for a return after 7 days from receiving your order, we apologise that we are unable to offer you a refund or an exchange.
To be eligible for a return, the requirements are as follows:
Receipt or proof of purchase (Indicate your name and Order Number)
Item(s) must be unopened, unused and in its original packaging.
Items that are not eligible for a return includes:
- Gift cards
- Downloadable software products
Please do not return your order till your return request has been approved.
We regret to inform you that we do not allow cash refunds for any returns, under any circumstances. EMKL Enterprise reserve the right to reject any unsuitable returns.